MEDDINA
Privacy policy
Updated: 18 October 2026
This policy explains how Meddina handles information in the Meddina app and on meddina.online. For privacy questions or requests, contact info@meddina.online.
Information you provide
Accounts use your email address, account identifier and sign-in credentials. Bookings and enquiries use your name, contact details, selected listing, dates, guest count and any notes you provide. Partners provide business and contact details, listing content, photos, videos, documents, prices, availability and arrival instructions. Referral partners provide their profile and referral information.
How information is used
We use this information to manage accounts, process bookings and enquiries, provide partner services, handle payments and support, attribute eligible referrals, and protect the platform against misuse. Public listing content is visible to visitors. The relevant booking partner receives the customer details needed to fulfil a reservation. Arrival instructions are shown privately to eligible confirmed guests. Avoid including unnecessary sensitive information in notes or uploads.
Payments and service providers
Stripe processes payments and payment-method details; Meddina receives transaction references, amounts and payment status. Authentication uses Supabase. Hosting and file storage use Cloudflare and the platform hosting service. These providers process information needed to deliver their services, including network and device/browser information. Services may process information outside your country. When you choose an external link, including WhatsApp or a payment page, that service’s privacy terms also apply.
Your device and cookies
The app stores language preferences, cached public content and saved listings on your device. Saved listings can be visible to other people using that device. Account sessions use local browser storage inside the app. Optional referral cookies require your choice; see Cookie policy to change it. Country suggestions use browser language and timezone, not precise GPS location. Media uploads access the files you select.
Keeping and deleting information
You can request account deletion from Delete account in the app or at meddina.online/delete-account. The deletion process removes your login and profile, takes partner listings offline and removes associated partner uploads. Booking and payment records may remain, with the account profile removed, for transactions, disputes and required record keeping; payment providers have their own retention rules. Deletion does not cancel a booking or automatically refund a payment. Local app favourites must also be cleared using Privacy & help or device app-storage settings.
Your choices and requests
You can update account or partner details where the relevant control is available, sign out, change optional cookie choices, and delete your account. Contact info@meddina.online to request access, correction, removal or information about retained data, or if you cannot access your account. We may need to verify your identity before acting.
Security and changes
Connections to Meddina’s account and booking services use HTTPS and access controls. Keep your sign-in details private and sign out on shared devices. No system can guarantee complete security. We will update this page when our information practices change.